fees, cancellation and refund policies

Coaching Evolution Int’l Academy uses a rolling admissions process; therefore, there is no single application deadline unless you wish to register in a specific cohort. However, we recommend applying early given the limited number of places in the programmes. Where days are mentioned, calendar days are implied.

Although fees and payment follow an overall common process, due to the nature of the courses and the study time required, specific fees, payment, cancellation and refund policies exist for two distinct types of products.

Fees and payment methods are different for each course in the following aspects: deposit, application fee, full payment offers, installments, discounts. Please go to each respective course for more details on these.

We want you to be satisfied with your purchase but we also want you to give your best effort to study and get acquainted with the benefits provided by each course. We offer a 15-day or 30-day refund period for enrollments depending on the type of course.

If you receive a refund for a Course, you will have no further right to use that Course or state any connection to that Course.

For the avoidance of doubt, unless you are eligible to receive a refund, as provided herein, your obligation to continue to make all monthly payments with respect to a purchase shall remain in effect, notwithstanding the cancellation or termination of the applicable license for such a Course.

Also, for the avoidance of doubt, the cancellation period will expire 15 days or 30 days as explained below after the date of the Order Confirmation.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

Express request to start the Services (short online courses or attendance at a short live or via webinar course) within the cancellation period

If you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Student Contract (registration and purchase order), you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel.

If you requested to begin performance of the Student Contract (registration and purchase order) during the cancellation period (i.e. if the course commences during the 15-day or 30-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning platform), you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Student Contract, in comparison to full coverage of the Student Contract.

In order to qualify for a refund you must submit proof that you became genuinely engaged in the process and that the course is not to your satisfaction. We will have the sole discretion to determine whether you satisfy the eligibility criteria for a refund.

  • You will not have the right to cancel a Contract where the Services have been fully performed or more than 65% performed.

  • Cancellations are subject to the policies detailed in the cancellation and refunds information for each course of study in the two distinct sections specified below.

  • In all cases, cancellations due to an unsuccessful visa application are not eligible for a refund.

course specific cancellation and refund policy

short courses & webinars

FEES AND PAYMENT

deposit, calculated as approximately 20% of the total order value before any discounts, applies to all short and online courses and webinars. Fees are either paid in installments or in full depending on the course type.

  • Continuous Professional or Personal Development (CPD) courses and short courses with a fee of more than £140 (British pounds) are paid with a 20% deposit plus 2 installments.

  • Continuous Professional or Personal Development courses (CPD) courses and short courses with a fee of less than £140 (British pounds) are paid with a 20% deposit and the remaining amount in full.

Where an installment plan is offered, the final installment is payable 15 days before the start of the course. For bookings received later than 15 days before the start of the course, payment must be made in full.

cancellations

To cancel a course booking, you must inform us by e-mailing concierge@coachingevolution.org. In this email you must clearly state your intention to cancel the course. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

refunds

  • Cancellations received within 15 days of booking your place on the course will receive a full refund.

  • Cancellations received after the 15-day cancellation period and earlier than 15 days before the start date of the course will receive a refund of any fees paid minus the Deposit.

  • Cancellations received after the 15-day cancellation period and later than 15 days before the start date of the course will not be eligible for a refund.

Refunded fees can be transferred to another course of the same type by contacting the Client Concierge Service
on +44 7 495 747382, or by emailing concierge@coachingevolution.org .

Course type: 
Online Course
Short Course live or via webinar (duration: half day or 1 day)
Short Course live or via webinar (duration: 2-7 days)
Short Course live or via webinar (duration: 3-5 wks part-time)

course specific cancellation and refund policy

certificates & diplomas

Fees and Payment

Where an application fee is stated, it is due as stated in the specific course fees. Where installments are offered, payment is due as stated on the payment schedule per course.

cancellations

To cancel a course booking, you must inform us by emailing concierge@coachingevolution.org . In this email you must clearly state your intention to cancel the course. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

refunds

Cancellations received within the 30-day cancellation period will be entitled to a full refund.

Cancellations received after the 30-day cancellation period and 15 or more days before the start date of the course will be entitled to a refund or fee reduction as follows:

- Where payment has been made in full, the student will normally be eligible an 85% refund of course fees.
- Where payment is by installment, the initial deposit will be retained while the remaining installments will be refunded. 
- Any application fee or deposit charged is not refundable.

Cancellations received after the 30-day cancellation period, but later than 15 days before the start date of the course, the student will be responsible for paying 20% of the full course fee.

For withdrawals from an ongoing course with a duration of less than 12 Workshops:

  • If you request to end your participation prior to Workshop 2, you arerequired to pay 25% of the full course fee.

  • If you request to end your participation prior to Workshop 4, you are required to pay 45% of the full course fee.

  • If you request to end your participation prior to Workshop 6, you are required to pay 80% of the full course fee.

  • You will not be eligible for a refund after Workshop 6.

    For withdrawals from an ongoing course with a duration of more than 12 Workshops:

    • If you request to end your participation prior to Workshop 2, you are required to pay 25% of the full course fee.

    • If you request to end your participation prior to Workshop 5, you are required to pay 45% of the full course fee.

    • If you request to end your participation prior to Workshop 10, you are required to pay 80% of the full course fee.

    • You will not be eligible for a refund after Workshop 10.

      All fees mentioned above will be calculated based on the total course fee (full payment or payment plan, respectively).

      Where a student wishes to cancel a place on a course and transfer to another within our Company, the standard refund policy will normally apply. Refunded fees can be transferred to another course following a new application by contacting the Client Concierge Service on +44 7 495 747382, or by emailing concierge@coachingevolution.org . 

      In the case of exceptional circumstances, a student can appeal for a refund for part of the course fees by sending details and documented evidence to support their case to the Client Concierge Service.

      internal Certification Fees

      All our Certificate and Diploma courses require rigorous assessment. To ensure this remains an unbiased process, we cannot be flexible with the internal certification and assessment fees. Where these are included in the course fee, the respective amount pertaining to assessment or evaluation from an external assessor or 1-0-1 mentor coaching sessions will be retained. Where these are not included in the course fee and you have purchased the assessment module, no refunds will be provided even if you have not completed any of the certification components (written essay, practical skills assessment, submission of practice client data, CPD, 1-0-1 mentor coaching sessions or supervision).

      External Certification Fees

      The fee for an EMCC EIA Certification is included in the course fee and depends on the level of your certification. If you decide to apply at a lower level, the Academy will provide the respective amount retaining the difference. If you decide to apply at the same level as your course following an initial application at a lower level, you will have to provide the certification fee as defined for that level by the EMCC to the Academy. If you fail during any application process, the Academy is not responsible for the outcome and no fees are refunded.
      ICF credentialing fees are submitted separately via the ICF credentialing process as defined on the ICF website.

      Course type: 
      2030 Agenda Coach (Level 3)
      Spartan Level (Level 3)
      Samurai Level (Level 5)
      Sherlock Level (Postgraduate Level 7)
      Forensic Enhancement Level (Higher Vocational Training)

      cancellations by the academy

      Whilst every effort is made to avoid changes to our programmes, the Academy reserves the right to withdraw or cancel any course. Where the Academy cancels a course that has not commenced, all course fees will be returned in full. Where more than 50% of the course has been delivered, the Academy will return the respective amount and provide a Certificate of Attendance to all eligible participants for the course hours completed.

      We cannot, however, reimburse the cost of any pre-booked travel arrangements or accommodation and suggest that you might like to consider travel insurance to cover any significant costs incurred. Such travel arrangements might occur if you choose residential training.

      Content modifications may occur if new research directs us in another direction than the one we are teaching. In the event that this happens during a specific cohort, all participants will be duly notified. We make every effort to keep up to date with the science that guides our content to ensure any such modification during a cohort remains minimal.

      fees outstanding

      Where payment by installment is chosen, subsequent payments will be attempted automatically as per the payment schedule using the card specified. Note: the card used for such payments can be changed at any time via our website or by contacting the Client Concierge Service for the course.

      If any fee payments by credit/debit card remain outstanding or invalidated without explanation, the following procedure will be set in motion:

      • An invoice will be issued from the Coaching Evolution Int’l Accounting Department, payable immediately.

      • If the invoice is not paid within 14 days and contact has not been made with the Academy, the student will be withdrawn from the course.

      Continued study on a course or enrollment on another course at the Academy is not possible if there is an outstanding debt to the Company.

      In addition, no credit or award can be achieved following the successful completion of a course if the fees for that course have not been paid in full.

      *Tuition fees are reviewed annually and are subject to change.